FAQs
Frequently Asked Questions
How can I silence alarms?
To silence alarms, you need to enter a valid user code or present a valid tag at the keypad. This action will be acknowledged and silence any alarm that is currently active. Make sure to take note of the display on the keypad to determine the cause of the alarm. Alternatively, you can also silence the alarm by presenting a valid tag at a tag reader.
What is the typical lifespan of batteries in wireless devices?
Under normal circumstances, batteries in all current Pyronix devices should last up to two years. However, please note that the battery in the Mk1 Shock Sensor (legacy product) can last for up to one year. It’s important to consider that excessive use or poor signal strength may adversely affect battery life.
How long does the external alarm sounder ring for?
According to UK noise pollution laws, an external sounder must switch off after ringing for a maximum of 15 minutes.
How will the system work with pets?
Pets may activate standard movement detectors. However, you have the option to install pet tolerant detectors that can ignore animals below approximately 24kg in weight. It’s crucial to properly position and configure pet tolerant devices to achieve the best results.
What happens in the event of a power cut?
In the event of a power failure, the internal battery located within the end station will take over and provide power until the mains power is restored. Depending on the grade of the system, the battery should last for around 12 hours. Once the mains power is restored, the battery will recharge.
What can cause false alarms with movement detectors?
False alarms with Passive Infrared (PIR) detectors can be caused by various factors. These include convection currents from radiators or open fires, swaying curtains or decorations, and draughts. To minimize the risk of false alarms, ensure that all windows and doors in the area are closed and that there are no sources of heat or draughts interfering with the detectors.
What can cause false alarms with smoke detectors?
False alarms with smoke detectors can be triggered by harsh or dusty environments. Additionally, during certain times of the year, tiny insects can enter the smoke chamber and cause false activations, particularly around harvest time. To minimize false alarms, it is recommended to keep the detectors clean by vacuuming them at least once per year.
How can I change the date and time on my system?
To change the date and time on your system, follow these steps: Press the ‘D’ key on the keypad, enter the master manager code (not the user code), continue pressing the ‘No’ key until ‘SET DATE & TIME?’ is displayed, press ‘Yes,’ and then follow the on-screen prompts to update the date and time.
How do I change my user code?
To change your user code, perform the following steps: Press the ‘D’ key on the keypad, enter your current user code, continue pressing the ‘No’ key until ‘CHANGE USER CODES’ is displayed, press ‘Yes,’ and then follow the on-screen prompts to change your user code.
How do I renew my Pyronix Cloud Subscription?
If you have a regular maintenance service, the renewal of your Pyronix Cloud Subscription is already included in the service cost. However, if you do not have a regular maintenance plan, please contact Westgate Security to pay the annual, and they will renew it for you.
Do I need to have the app opened to receive push notifications?
No, if push notifications are enabled on your smart device’s settings for both the device app and overall settings, HomeControl 2.0 will deliver push notifications even if the app is not actively open.
What is the minimum required version of Android for the app?
HomeControl 2.0 requires Android 5 or later to run properly.
What is the minimum required version of iOS for the app?
HomeControl 2.0 requires iOS 13 or later to run properly.
My app indicates a fault on an area, and I can't arm it. What should I do?
If your app shows a fault on an area and prevents arming, it usually means that a zone associated with that area is in alarm or has an issue. It’s also possible that there is a fault on the control panel that needs to be resolved. To investigate further, tap ‘View Area’ in the app and check the specific detector causing the fault. If the problem persists and the zone has been programmed as by passable, you can bypass that zone and arm the area. It’s recommended to contact your installation company to address the issue.>
How can I find my app password?
Your app password can be found in the ‘SET UP APP DATA?’ sub-menu within the Master Manager menu.
How can I find my system ID?
To find your system ID, navigate to the ‘SET UP APP DATA?’ sub-menu within the Master Manager menu.
Emergency Lights FAQs / Helpful information
What is emergency light testing?
Emergency light testing is the process of checking and ensuring the proper functioning of emergency lighting systems in buildings or premises. These lighting systems are designed to provide illumination in the event of a power outage or emergency.
Why is emergency light testing important?
Emergency light testing is important for several reasons: Safety: In case of a power failure or emergency, properly functioning emergency lights help occupants safely evacuate the building by providing sufficient illumination. Compliance: Many jurisdictions have regulations and building codes that require regular testing and maintenance of emergency lighting systems. Compliance with these regulations is necessary to meet safety standards and legal requirements. Reliability: Regular testing ensures that the emergency lighting system is reliable and ready to function when needed. It helps identify any faults or deficiencies that may impact the system’s performance
How often should emergency lights be tested?
The frequency of emergency light testing can vary depending on local regulations and the specific requirements of the building. In general, emergency lights should be tested at least once a month, and a full-duration test should be conducted annually. However, it’s important to check the regulations in your area and consult with a professional to determine the appropriate testing frequency for your specific situation.
What is a monthly test for emergency lights?
A monthly test for emergency lights involves briefly interrupting the power supply to the lighting system to simulate a power failure. This test is usually conducted by activating the test switch on the emergency lighting control panel or by unplugging the normal power supply temporarily. The lights should switch to emergency mode and remain illuminated for a sufficient duration to ensure they are working correctly. The purpose of this test is to verify that the lights are operational, and that the battery backup is functioning properly.
What is an annual full-duration test for emergency lights?
An annual full-duration test is a more comprehensive test conducted on emergency lights. It involves simulating a power failure and running the lights for their full-rated duration, typically 90 minutes or as specified by the manufacturer. The purpose of this test is to confirm that the lights can operate for the required duration and that the battery backup can provide sufficient power. It helps identify any issues with battery performance, charging, or light output.
Please feel free to get in touch with us
Address:
WSE
Unit 12/13, Merlin Business Park, Manston, Ramsgate, Kent, CT12 5HW
Phone
Office - 01843 833186
Email
info@westgatesecurity.co.uk
WSE
Unit 12/13, Merlin Business Park, Manston, Ramsgate, Kent, CT12 5HW
Phone
Office - 01843 833186
info@westgatesecurity.co.uk